Policies
+ Parent Handbook
Find practical information about attending classes, payments, absences, and family responsibilities at Flipper’s. The sections below summarize our regular youth-class policies. Visit individual program pages for additional terms specific to parties, adult classes, private lessons, camps, and events.
Before Your First Class
Please keep emergency contacts current in the Parent Portal, complete the required policies and waivers, and maintain a valid credit card on file.
Add noreply@jackrabbittech.com to your contacts to help our emails reach your inbox.
What to Wear and Bring
• Form-fitting clothing, such as a leotard, fitted top, and comfortable bottoms no longer than the ankle.
• Bare feet, without tights.
• Long hair tied back.
• No watches or dangling jewelry.
• A water bottle.
NinjaZone participants must wear their required uniform. See the NinjaZone page for details.
Gym Rules
Food, shoes, and toys are not permitted inside the gym. Water bottles should stay in the cubbies, away from the mats. If eating in the lobby, please clean up afterward.
Please avoid calling out to students during class. Distractions can interrupt instruction and create safety concerns. Speak with the manager if something needs attention.
Parking, Drop-Off + Pick-Up
Parking is available in front of the building and in the rear lot. Families may also park in front of our original location at 69 Orchard Street. Please drive carefully around arriving and departing children.
Parents may enter for drop-off and pick-up. There is no parent observation room, and lobby space is limited, so we encourage families not to remain in the building during class. Parents of students ages five and under may stay to assist with bathroom needs.
Student Dismissal
• Students under three must always be accompanied by an adult.
• Students ages three through ten must be handed off to an adult.
• Students ages eleven and older may leave when their parent or guardian is waiting outside.
Adult participation remains part of our Parent + Child classes.
Trial Classes
Trial classes cost $25. This fee is deducted from tuition when you sign up.
Contact us to arrange a trial and find an appropriate class.
Payments + Late Fees
Your first payment is due at enrollment. Continuing school-year payments are charged on the first of each month through June.
A valid credit card must remain on file for automatic billing. We also accept cash, check, Venmo, and Zelle. If paying by another method, notify the front desk and pay before the first of the month to avoid an automatic card charge.
A standard payment covers four scheduled classes; a half payment covers two. Refer to the billing schedule for the class dates covered by each payment.
A $30 late fee applies when payment is received more than ten days late.
Visit Pricing for tuition, membership fees, and discounts.
Absences + Make-Ups
Up to five missed classes may be made up in another class at the same level, preferably, or a lower level.
• Schedule make-ups in advance through the Parent Portal or front desk.
• A scheduled make-up that is not attended is forfeited.
• Make-ups cannot be transferred between siblings.
• Absences beyond the five eligible make-ups do not qualify for additional make-ups or refunds.
• Make-ups must be used while the student remains enrolled. Unused make-ups expire upon withdrawal.
Missed classes are not refundable.
Safety + Communication
View our Emergency Action Plan for emergency procedures. Additional safety resources include our Concussion Action Plan and staff certifications.
If you have a question or concern, contact us directly so we can address it. Email is the quickest way to reach us: